Terms of service

Terms of Service

Last updated: 19 June 2026

OVERVIEW

Welcome to Vivette. Vivette is a design line of SALT Architecture Ltd (the terms "we", "us" and "our" refer to SALT Architecture Ltd), a company registered in England and Wales under company number 15904689, with its registered office at Church Hill Cottage, Itchenor Road, Itchenor, Chichester, PO20 7DL. We operate this store and website, including all related information, content, features, tools, products and services (the "Services"). Vivette is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced in them (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information, including about your statutory rights, our liability to you, and the safe installation and use of our products.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services. Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 and other applicable UK law.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are at least 18 years old. You are responsible for any use of the Services by anyone you allow to use a device you own or manage.

To use the Services, including browsing our store or purchasing any product, you may be asked to provide certain information, such as your email address, billing, payment and shipping information. You confirm that all information you provide is correct, current and complete, and that you have all rights necessary to provide it.

If you create an account, you are responsible for maintaining the security of your account credentials and for activity under your account. You may not transfer, sell, assign or license your account to anyone else.

SECTION 2 — OUR PRODUCTS

Our products are solid-timber support rails and accessible homeware, designed in the United Kingdom. We make every effort to represent our products accurately. Please note that colours and appearance may differ from how they appear on your screen, depending on your device and its settings. Because timber is a natural material, slight variations in grain, tone and finish are inherent to each piece and are not defects.

Dimensions, materials and weight ratings stated on each product page form part of the product description. All products are subject to availability, and we may change descriptions, or discontinue or limit the quantity of any product offered to any person, region or jurisdiction, at any time. Our products will be of satisfactory quality, as described, and fit for their ordinary purpose, in accordance with the Consumer Rights Act 2015.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase. Your order is not accepted until we send you a dispatch confirmation email confirming that your order has been sent; that is when a contract is formed between us. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting it. If we are unable to accept, need to change, or cancel an order (for example, because an item is out of stock or there has been a pricing error), we will contact you using the details you provided, and refund any payment taken in full.

Your purchases are subject to return or exchange in accordance with our Refund Policy and your statutory rights.

We welcome orders from consumers and from trade professionals (architects, specifiers and contractors), and we ship to the destinations listed at checkout. If you are buying in the course of a business or for resale, please contact us at hello@vivette.co.uk first — separate trade terms may apply, and except where we have agreed trade terms with you in writing, you may not resell our products as new or hold yourself out as an authorised stockist or representative of Vivette or SALT Architecture Ltd.

SECTION 4 — PRICES AND PAYMENT

All prices are shown in pounds sterling (GBP) and include UK VAT at the prevailing rate where applicable. Delivery charges are shown separately at checkout before you pay. A VAT invoice is available on request.

Prices, discounts and promotions may change without notice. The price charged will be the price in effect when you place your order, as set out in your order confirmation email. We may from time to time run promotions governed by separate terms; if a promotion's terms conflict with these Terms, the promotion's terms will govern for that promotion.

We take reasonable care to ensure prices are correct; if we discover an error in the price of goods you have ordered, we will tell you and give you the option to continue at the correct price or cancel, and if we cannot reach you we will treat the order as cancelled and refund you in full.

Payment is taken at the time of order through our payment providers. You confirm that the payment details you provide are your own (or that you are authorised to use them), that they are true, correct and complete, that charges will be honoured by your card issuer, and that you will pay the charges at the posted prices including delivery and any applicable taxes. You agree to keep your payment and account information current and accurate.

SECTION 5 — YOUR RIGHT TO CANCEL AND RETURN

If you are a consumer, you have the right to cancel your order within 14 days of receiving the goods, without giving a reason, under the Consumer Contracts Regulations 2013. To cancel, contact us at hello@vivette.co.uk before the cancellation period ends. You then have 14 days to return the goods.

We will refund the price and standard delivery within 14 days of receiving the goods back, or proof that you have sent them. Returned goods must be unused, unfitted and in a resaleable condition with any fixings and packaging included. Return postage is paid by you unless the goods are faulty or not as described, and we may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to inspect the goods.

This does not affect your separate statutory rights if goods are faulty, not as described, or not fit for purpose under the Consumer Rights Act 2015. Full return instructions are in our Refund Policy.

SECTION 6 — SHIPPING AND DELIVERY

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or other events outside our reasonable control. Risk in the goods passes to you when the goods are delivered to you (or to a person you have nominated to receive them). Delivery destinations, times and charges are set out in our Shipping Policy.

SECTION 7 — INSTALLATION AND SAFE USE

Our rails are load-bearing support products. Safe performance depends entirely on correct installation. Please read this section carefully.

- Each rail must be fixed securely into a structurally sound, suitable substrate (such as solid masonry or appropriately reinforced timber studwork) using fixings appropriate to that substrate, in accordance with the installation guide supplied with the product.
- We strongly recommend installation by a competent, qualified tradesperson. If you are unsure whether a wall or surface is suitable, seek professional advice before fitting.
- Our rails are designed and tested to support a load of up to 160kg when correctly installed. Do not exceed this rating, and do not use the product as a step, anchor, foot support, or for any purpose other than as a handhold and steadying support.
- Do not modify, drill, cut, refinish or otherwise alter the product. Doing so voids any warranty and may make it unsafe.
- Our products provide physical support. They are not a medical device and are not a substitute for professional medical, occupational therapy or clinical advice. If you have specific clinical needs, please consult a suitably qualified professional about what is right for you.

You are responsible for assessing whether a product and your chosen fixing location are suitable for your needs. Nothing in this section limits our liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded under UK law (see Section 19).

SECTION 8 — PRODUCT QUALITY AND WARRANTY

We warrant that, on delivery and for a reasonable period afterwards, our products will be of satisfactory quality, as described, and free from material defects in materials and workmanship when used and installed correctly. This warranty does not cover fair wear and tear, the natural ageing or movement of timber, or damage caused by incorrect installation, misuse, or alteration of the product. This warranty is in addition to your statutory rights as a consumer under the Consumer Rights Act 2015.

SECTION 9 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information in the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice (including after you have submitted your order). Where we cancel an order for this reason, we will refund any payment taken in full.

SECTION 10 — INTELLECTUAL PROPERTY

Our Services — including all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection and arrangement of them, and the Vivette and SALT names, logos, and product and brand designs — are owned by or licensed to SALT Architecture Ltd and are protected by UK and international intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display or perform, republish, download, store or transmit any of the material on the Services without our prior written consent. Except as expressly provided here, nothing in these Terms grants you any licence or right under any patent, trademark, copyright or other intellectual property of SALT Architecture Ltd, Shopify or any third party. Unauthorised use of the Services may breach intellectual property laws, and all rights not expressly granted are reserved by us. Buying a product does not transfer any intellectual property rights in the product design to you.

The Vivette and SALT names, logos, product and service names, designs and slogans are trademarks of SALT Architecture Ltd; you must not use them without our prior written permission. "Shopify" and related marks are trademarks of Shopify. All other marks on the Services are the property of their respective owners.

SECTION 11 — OPTIONAL TOOLS

You may be given access to third-party tools as part of the Services, which we neither monitor nor control. You acknowledge that we provide access to such tools "as is" and "as available" without warranties, representations or endorsement of any kind, that we have no liability arising from your use of optional third-party tools, and that your use of them is at your own risk and subject to the relevant third party's terms. We may offer new features through the Services in future, which will also be subject to these Terms.

SECTION 12 — THIRD-PARTY LINKS

The Services may contain materials and links to websites or functionality operated by third parties. We are not responsible for examining or evaluating their content or accuracy, and we are not liable for any harm related to your use of third-party websites or your purchase or use of third-party products or services. Please review the third party's policies before engaging in any transaction, and direct any complaints about third-party products or services to that third party.

SECTION 13 — RELATIONSHIP WITH SHOPIFY

Vivette is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with us (SALT Architecture Ltd, trading as Vivette). By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and us, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with us.

SECTION 14 — PRIVACY

All personal information we collect through the Services is processed in accordance with our Privacy Policy and UK data protection law (the UK GDPR and the Data Protection Act 2018). Certain personal information may also be subject to Shopify's privacy policy. By using the Services, you acknowledge that you have read these privacy policies. Because the Services are hosted by Shopify, information you submit may be transmitted to and shared with Shopify and its partners, who may be located in countries other than where you reside, in order to provide the Services to you.

SECTION 15 — REVIEWS AND FEEDBACK

If you submit, upload, post or otherwise transmit any reviews, ideas, suggestions, feedback, proposals or other content ("Feedback"), you grant us a perpetual, worldwide, sub-licensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium for any purpose, including for promoting the Services.

You represent and warrant that: (i) you own or have all necessary rights to the Feedback; (ii) you have disclosed any compensation or incentive received in connection with it; and (iii) it complies with these Terms. You agree your Feedback will not infringe any third party's rights, will not be libellous, abusive, obscene or otherwise unlawful, and will not contain any virus or malicious code. You may not use a false email address, impersonate any person, or otherwise mislead us as to the origin of any Feedback, and you are solely responsible for any Feedback you submit and its accuracy.

We are under no obligation to keep Feedback confidential, to pay for it, or to respond to it, and we may (but need not) monitor, edit or remove Feedback we reasonably consider unlawful or objectionable. We take no responsibility and assume no liability for Feedback posted by you or any third party.

SECTION 16 — PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to breach any applicable laws or regulations; (c) to infringe our or anyone else's intellectual property rights; (d) to harass, abuse, defame, intimidate or harm any person; (e) to transmit false or misleading information; (f) to use or re-use material that does not comply with these Terms; (g) to send any unsolicited advertising or "spam"; (h) to impersonate any person or entity; or (i) to engage in any conduct that restricts or inhibits anyone's use of the Services or that may harm us, Shopify or other users or expose them to liability.

You also agree not to: (a) upload or transmit viruses or malicious code; (b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Services; (c) collect or track others' personal information; (d) spam, phish, pharm or pretext the Services; (e) use any robot, spider, scraper, data-gathering tool, AI tool (such as agentic AI), or automated means to access the Services except as permitted in Section 17; or (f) interfere with or circumvent the security or access-control features of the Services. We may suspend, disable or terminate your access at any time, without notice, if we determine you have breached these Terms.

SECTION 17 — AGENTS

17.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using a person's device, without direct supervision.

17.2 No Agent may access, use, or interact with the Services unless, at all times, it identifies itself and operates in strict accordance with Section 17.4. In addition, no Agent may access, use, or interact with the Services if we have requested that it refrain from doing so.

17.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with the Services.

17.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose its name by including "Agent/[agent name]" in the request's user-agent string; (ii) not conceal or obfuscate that any access or interaction is from an Agent, including by mimicking human behaviour or by completing or circumventing CAPTCHAs or other measures intended to distinguish computer use from human use; (iii) respond truthfully to any prompt seeking to determine whether interactions are from a human or a computer; and (iv) not circumvent or avoid any measure intended to block, limit, modify or control whether and how Agents access, use or interact with the Services.

SECTION 18 — DISCLAIMER OF WARRANTIES

Information presented on or through the Services is made available for general information purposes only. We do not warrant the accuracy, completeness or usefulness of this information, and any reliance you place on it is at your own risk.

To the fullest extent permitted by law, the Services are provided "as is" and "as available" without representations, warranties or conditions of any kind regarding their operation (for example, that they will be uninterrupted, timely, secure or error-free). Nothing in this section affects your statutory rights as a consumer, or our obligation under Section 8 and the Consumer Rights Act 2015 that the products we sell will be of satisfactory quality, as described, and fit for their ordinary purpose. We do not exclude those rights.

SECTION 19 — LIMITATION OF LIABILITY

We limit our liability to you to the fullest extent permitted by law.

There are a small number of things the law does not allow any business to exclude, and we do not attempt to. Nothing in these Terms excludes or limits our liability for:

- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- defective products under the Consumer Protection Act 1987;
- any breach of the terms implied by the Consumer Rights Act 2015; or
- any other liability that cannot lawfully be excluded or limited.

Subject only to the above, and to the fullest extent the law allows:

- we (and our directors, officers, employees, affiliates, agents, contractors, service providers and licensors, and those of Shopify) are not liable for any indirect, incidental, special, punitive or consequential loss, or for any loss of profit, revenue, savings, data, goodwill or business, however arising, whether in contract, tort (including negligence), strict liability or otherwise;
- we are not liable for any loss, damage or injury arising from incorrect, unsuitable or unauthorised installation, installation into an unsound or unsuitable substrate, use beyond the stated weight rating, misuse, alteration of the product, or the acts or omissions of any installer or tradesperson you choose to engage;
- we are not liable for any loss or damage that was not reasonably foreseeable (we supply to consumers for domestic and private use; if you use the goods for any commercial purpose we have no liability for business losses); and
- our total liability to you in connection with any order, however it arises, is limited to the amount you paid for that order.

SECTION 20 — INDEMNIFICATION

If you are a business or trade customer, you agree to indemnify, defend and hold harmless SALT Architecture Ltd, Vivette, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, arising out of (1) your breach of these Terms or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your resale, onward supply, installation or use of our products. We will notify you of any claim, may (at your expense) control its defence and settlement using counsel of our choice, and will not settle a claim imposing non-monetary obligations on you without your consent (not to be unreasonably withheld); you will cooperate in the defence. This Section 20 does not apply to consumers acting outside a business and does not affect a consumer's statutory rights.

SECTION 21 — TERMINATION

We may terminate these Terms or your access to the Services (or any part of them) at our discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. The following sections survive termination: Intellectual Property, Reviews and Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Termination, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy, and any other provisions that by their nature should survive.

SECTION 22 — EVENTS OUTSIDE OUR CONTROL

We are not liable for any failure or delay in performing our obligations where that failure or delay results from events outside our reasonable control. If such an event occurs we will contact you and the time for performance will be extended; if the delay is substantial you may cancel the affected order and receive a refund for goods not yet delivered.

SECTION 23 — SEVERABILITY

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be enforceable to the fullest extent permitted by law, and the unenforceable part will be severed without affecting the validity of the remaining provisions.

SECTION 24 — WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms will not be a waiver of that right or provision. These Terms, together with any policies posted on our site, are the entire agreement between you and us regarding the Services and supersede any prior agreements, communications and proposals, whether oral or written.

SECTION 25 — ASSIGNMENT

You may not transfer or assign these Terms or any of your rights or obligations under them without our prior written consent, and any such attempt is void. We may transfer or assign these Terms, and our rights and obligations under them, on reasonable notice to you, provided this does not affect your rights under these Terms.

SECTION 26 — GOVERNING LAW

These Terms and any dispute arising from them are governed by the law of England and Wales, and are subject to the non-exclusive jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your own country's courts. If you are a consumer resident outside the United Kingdom, the mandatory consumer-protection laws of your country of residence continue to apply to you, and nothing in these Terms removes those protections.

SECTION 27 — CHANGES TO THESE TERMS

You can review the most current version of these Terms at any time on this page. We may update, change or replace any part of these Terms by posting updates to our website, and we will notify you of any material changes in accordance with applicable law. Your continued use of the Services after changes are posted constitutes acceptance of those changes. The version of these Terms that applies to your order is the one in force when you place that order.

SECTION 28 — HEADINGS

The headings used in these Terms are for convenience only and do not limit or otherwise affect these Terms.

SECTION 29 — CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at hello@vivette.co.uk.

SALT Architecture Ltd (trading as Vivette)
Email: hello@vivette.co.uk
Registered office: Church Hill Cottage, Itchenor Road, Itchenor, Chichester, PO20 7DL
Company number: 15904689 · VAT number: GB494706456